Cancellation & Refund Policy

You may request cancellation of your project before we begin substantive work on it. To request cancellation, email us at hello@bringmybrand.com.

Once we begin substantive work on your project, the initial 50% project payment becomes non-refundable, because project-specific production work has started.

"Substantive work" has the same meaning as in our Terms of Service: production work performed specifically for your project, which may include project setup, research, strategy, design, development, content preparation, branding work, or other production work specifically performed for your project.

Cancelling does not automatically mean you owe the entire remaining project balance. Any additional amount owed depends on the agreed project scope, any separately approved additional work, the applicable terms, and the work actually performed.

For completed projects proceeding to launch or handoff, the remaining balance is due according to the agreed payment schedule, before final launch or handoff.

Additional features, pages, revision rounds or other services outside the agreed scope require your approval before any additional charges are incurred.

Purchases or fees paid to third parties (such as domains, hosting, plugins, software subscriptions or stock assets) may be subject to that provider's own refund and cancellation rules. We cannot promise refunds of third-party costs we do not control.

Sections 1–6 above cover custom website and project services only. Social Starter is a separate subscription, and the 50% project deposit rules do not apply to it.

Social Starter starts with a 14-day free trial, then charges $50 every 3 months and renews automatically until canceled. To cancel future renewals, email hello@bringmybrand.com. Cancelling before the trial ends avoids the first charge.

Cancelling does not reverse a charge that has already been processed. Your service continues through the end of the 3-month period already paid for, unless otherwise required by law. Payments already processed are generally non-refundable for the applicable subscription period, except where required by law.

Questions about cancellations or refunds? Email hello@bringmybrand.com.